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Dispute Policy - Answers

Q. Why Is A Domain Dispute Resolution Procedure Necessary?
A. In registering a domain name, CIRA does not conduct any search or investigation to determine whether others may have trademark or other rights in that name. More than one person may be entitled to the registration of a particular domain name, or the registrant may have no right to the domain name. A dispute resolution procedure is helpful to provide an arena for complainants and registrants to argue their rights to avoid lengthy and expensive legal battles in the resolution of certain types of domain name disputes.

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Q. What Is The ICANN Dispute Resolution Policy?
A. In 1999 ICANN (Internet Corporation for Assigned Names and Numbers) adopted a Uniform domain name Dispute Resolution Policy (UDRP) for generic top level domains, such as .com, .net and .org. This policy has also been adopted by a few country code TLDs. The process involves a relatively quick and economical online mandatory arbitration by a single arbitrator or a panel of an approved organization. To date, the UDRP has been helpful to complainants in obtaining quick recourse in obvious cases of bad faith registration and use.

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Q. What Procedure Will There Be For Resolving Disputes In The .CA Registry?
A. Complainants and domain name registrants may use consensual arbitration, mediation or any other process they may agree on to resolve disputes between them pertaining to a domain name registered with CIRA. Where the registrant does not consent to the use of a dispute resolution mechanism, a complainant may bring the dispute to a court of competent jurisdiction or invoke CIRA's dispute resolution policy.

The proposed CIRA Dispute Resolution Policy (CDRP) is modeled on the ICANN UDRP, but with modifications tailored to Canadian laws and rights, as well as CIRA's Canadian Presence Requirements. The CDRP will provide a forum where clear cases of bad faith registration of domain names can be dealt with relatively inexpensively and expeditiously. In its current form, the CDRP applies to cases of bad faith registration of the domain name. Bad faith use is not required, as it is under ICANN, but this issue is one on which comment is explicitly invited in the public consultation on the CDRP.

The CDRP will be carried out in accordance with CIRA CDRP Rules (Procedural Rules). The Procedural Rules will probably also be modeled on the ICANN UDRP Rules, although modified for the CIRA system.

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Q. What Is The Substantive Basis For The CDRP?
A. Under the CDRP, a registrant would be required to submit to a proceeding in the event that a complainant asserts to a provider that:
  • the registrant's .ca domain name is confusing with a trade-mark, official mark or trade name in which the complainant has rights in Canada;
  • the registrant has no rights in Canada or any other legitimate interest in Canada in respect of the domain name; and
  • the registrant was, at the date of registration, acting in bad faith in registering (and perhaps using) the domain name.

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Q. What Is Bad Faith?
A. The CDRP sets out a number of factors to be considered, among others, in assessing whether a registrant has registered a domain name in bad faith. Other mitigating factors favorable to the registrant are also enumerated to assist in determining whether a domain name has been registered in bad faith. The specific list of factors may be reviewed in the draft CDRP posted for consultation.

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Q. Who Can Commence A Proceeding?
A. It is currently proposed that any person or entity may initiate a dispute resolution proceeding by submitting a complaint in accordance with the CDRP and the Procedural Rules. However, the ability to file a complaint under the CDRP might be limited to those who comply with CIRA's Canadian Presence Requirements for registrants (CPR). This is a point on which comment is requested in the public consultation.

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Q. How Is A Procedure Initiated?
A. A complainant wishing to have a dispute adjudicated under the CDRP would submit a complaint to a dispute resolution service provider approved by CIRA. The complainant must present evidence to establish all three elements set out in the answer to question 56 above, namely that the registrant's domain name is confusing, the registrant has no rights, and the registrant has acted in bad faith in registering the domain name. The registrant would then be provided with an opportunity to respond and to provide evidence supporting his or her right to the registration of the disputed domain name.

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Q. Who Will Hear The Dispute?
A. It is currently expected that the provider will select a panel to preside over the proceeding. The panel will be required to meet certain qualifications and will be selected from among the list of qualified individuals. It will probably be possible to select a panel of one or three panelists.

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Q. Who Pays?
A. It is currently expected that it would be up to the complainant, when submitting a dispute, to submit a non-refundable fee. The amount of the fee would be based on whether a single member or three-member panel is chosen. The cost for a three-member panel would be greater than if a single panelist is chosen. If the complainant opts for a single panelist and the registrant chooses a three-member panel, the increased non-refundable cost would be paid by the registrant.

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Q. How Is The Proceeding Conducted?
A. It is currently expected that, after receiving the complainant's submission, the provider will review the complaint for administrative compliance with the CDRP and the Procedural Rules. If the complaint complies, the provider would forward the complaint to the registrant for response within the prescribed time. This would start the proceeding and the time period for the registrant's response. Unless the panel determines otherwise, there will be no in-person hearings, as it is intended that the vast majority of disputes will be resolved online based upon the material filed by the parties.

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Q. How Long Will The Proceeding Take?
A. Once the complaint is submitted, it is currently expected that the dispute would be resolved within a relatively short time period, and the decision of the panel will be available within several weeks. The panel's decision will be in writing and will contain the reasons on which it is based. The decision will be published on CIRA's web site except in exceptional cases.

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Q. What Will The Decision Be Based On?
A. It is currently expected that the panel will decide complaints on the basis of statements and documents submitted to it in accordance with the CDRP, the Procedural Rules and principles of Canadian federal and provincial law it deems applicable.

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Q. What Remedies Are Available Through The CDRP?
A. The remedies available to a complainant under the CDRP and the Procedural Rules will be limited to:
  • requiring the cancellation of the registrant's domain name registration;
  • transfer of the registration to the complainant, subject to the complainant qualifying under the CPR for registrants

If any person may initiate a dispute resolution proceeding, then a complainant who does not comply with the CPR will be entitled to request that the registration be transferred to a nominee of the complainant. The nominee would have to satisfy the CPR for registrants and enter into CIRA's registrant Agreement before the transfer could be affected.

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Q. What If A Complainant Is In Bad Faith?
A. In reaching its decision based on the above requirements, the Panel may make a finding that the complainant commenced the proceeding in bad faith in an attempt, unfairly and without colour of right, to cancel or obtain a transfer of a registration. Such a finding may have a negative impact on a complainant in a subsequent proceeding. Comments are explicitly invited on this issue in the consultation document.

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Q. What Disputes Are Not Covered By The CDRP?
A. The CDRP would not cover disputes between parties who, in good faith, have competing rights or claims to the domain name or its use or to trade-marks, trade names or related rights. The CDRP would also not be intended to resolve all issues in connection with the registration of a domain name, or those relating to ownership, defamation and discrimination.

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Q. Are The Courts Still Available?
A. The availability of the CDRP would not prevent either a registrant or a complainant from submitting a dispute between them to a court or arbitrage panel of competent jurisdiction for independent resolution either before or after a proceeding is concluded. Under the CDRP, the registrant must however submit to the CDRP proceeding, if the complainant chooses that proceeding.

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Q. When Does The CDRP Procedure Come Into Effect?
A. The draft CDRP was posted for public consultation and comment on September 29, 2000, and may be revised based on input from the Internet community. The Procedural Rules, which will govern the administration of the CDRP would then be prepared and providers and panelists would then be engaged. It is anticipated that the CDRP will come into effect in 2001.

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