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F.A.Q.'s Answer

Q. 1.) What Is A Domain Name?
A. Domain names are the familiar and easy to remember names used in lieu of the difficult to remember Internet Protocol (IP) address numbers. IP addresses are used to locate computers on the Internet.

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Q. 2.) What Is The Domain Name System (DNS)?
A. The Internet domain name system consists of an organized, hierarchical directory of all domain names and their corresponding computers.

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Q. 3.) Who Can Register .CA Domain Name?
A. To register a .ca domain name, an applicant must satisfy the Canadian Presence Requirements (CPR) for registrants. Accordingly, persons who wish to register a .ca domain name or sub-domain name on and after November 8, 2000 must meet certain Canadian Presence Requirements. Existing Registrants under the UBC system will not have to meet these Canadian presence requirements when they apply to re-register with CIRA a domain name that is the subject of an existing registration. CIRA hopes this will make it easier for existing registrants of the registry operated by UBC when they apply to CIRA for a new registration.

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Q. 4.) Why Do I Need A Domain Name?
A. Each domain name is unique. Therefore, it can only be assigned once to a single party on the web. A domain name is the first and most visible element of your online identity. Business associates will identify with your domain name as a way of contacting or connecting with you and/or your company either through email or your web site. The more closely your domain resembles your offline corporate identity (e.g. your company name, your USP or your marketing tagline) the easier it will be for people to remember it and the more it will be used.

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Q. 5.) What Is A Top-Level Domain Name?
A. A top-level domain is used to designate the type of organization or the country of origin. Generic top-level designators are commonly three letter suffixes like .com, .net, .org, .edu. Country code top-level domains are commonly two letter suffixes like .ca, .us, .uk, etc., as assigned by the United Nations.

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Q. 6.) How Does .CA Differ From .COM?
A. .CA is the country code Top Level domain (ccTLD) designating Canada. .COM is the generic Top Level domain (gTLD) designating commercial activities. The policies and administration of the .ca domain name will be set by CIRA and governed by Canadian law. The gTLDs are managed in the United States under American law.

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Q. 7.) Who Is An Applicant?
A. An applicant is a party interested in registering a .CA domain name, or a party who has already applied for, but has not yet been granted or refused, a .CA domain name.

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Q. 8.) How Do I Register A New .CA Domain Name?
A. A person who wishes to register a new .CA domain name must retain a certified registrar to submit a registration request to CIRA. Applications will be processed on a "first come, first served" basis, in accordance with CIRA's registration rules. A domain name may be registered for a period of 1 to 10 years. CIRA will charge the registrar a fee dependent on the registration term. Registrars are then free to set their own fee structure.

If CIRA validates a registration request and the requested domain name is available for registration by an applicant who is not already a registrant, the applicant will be required to complete the registration procedure, including accepting the Registrant Agreement, at CIRA's secure website. Once a person is registered as a registrant in the CIRA system, it will be fairly simple to register future domain names through a registrar. If the requested domain name is available, the name will be registered and the registrant will be advised by CIRA.

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Q. 9.) How Many Characters Can I Register In A .CA Domain Name?
A. Domain names must be not less than two (2) and not greater than sixty three (63) characters long.

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Q. 10.) What Is The Fee For Registering New .CA Domain Names?
A. .CA Registration has several price points available starting from just $49.95+GST / HST for 1 year to $349.95+GST / HST for 10 years. For a complete list, Click Here.

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Q. 11.)How Can I Determine If A Domain Name Is Available?
A. Effective on November 8, 2000, CIRA will maintain a "WHOIS" look-up system at on this site where applicants and registrars can query the .CA database to determine if a specific domain name is available. This query service will be provided at no cost to the user.  You can also Click Here.

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Q. 12.)How Will Domain Name Requests Be Approved?
A. CIRA will review each completed request for registration of a domain name made by a registrar on behalf of a registrant, and determine whether to accept or reject the application in accordance with CIRA's Registration Rules in force at the time of the receipt of the completed application. Applications will be processed on a first come, first served basis, in accordance with the Registration Rules.

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Q. 13.)Are The New Rules Available?
A. Yes. The Registration Rules are available at Canadian Internet Registration Authority (CIRA) web site.

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Q. 14.)How Many .CA Domain Names Can An Organization Or Individual Register?
A. Under the UBC rules, only federally incorporated organizations were allowed to register domain names in the .CA domain and they were limited to only one domain name registration.

Under the CIRA Registration Rules, any qualifying individual or organization will be able to register an unlimited number of .CA domain names. The rules are posted in the registrant section of this site.

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Q. 15.)Can Anything Be Registered As A Domain Name?
A. No. Applications for the registration of domain names only be accepted if they are admissible domain names in accordance with CIRA's Registration Rules.

To whom will a domain name be registered, if there are two requests for the same domain name?

.CA domain names will be registered on a first-come, first-served basis, in accordance with the Registration Rules, provided that the applicant and it's certified registrar meet all the conditions for registration as well as CIRA's rules and procedures.

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Q. 16.)Once I Have My Domain, Will It Automatically Appear On The Internet?
A. No. You need to find a company to host your domain. Once your domain is hosted, you can choose to build a web site on that domain whenever you like.

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Q. 17.)What are the specific changes to CIRA's policies and procedures?
A. The changes to CIRA's policies and procedures arising out of the new system include the following:
  • Elimination of CIRA user IDs.
  • No longer need to confirm certain transactions with CIRA.
  • Auto-renewal of domain names.
  • CIRA no longer supports new 3rd and 4th level domain names (with the exception of 4th level municipal domain names, and CIRA will provide "grandfather" support to existing 3rd and 4th domain names).

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Q. 18.)Why is CIRA eliminating CIRA user IDs?
A. Currently, Registrants have CIRA user IDs and passwords to manage their domain names with CIRA's registry. These credentials are used to authenticate and approve special requests such as Registrant transfers, Registrar transfers and updates of critical information.
Once CIRA launches the new system, these CIRA IDs will no longer be needed. All transactions will be carried out directly with your Registrar, and you will no longer need to confirm special requests such as Registrant transfers, Registrar transfers and updates of critical information with CIRA. CIRA will focus on allowing our trusted partners - certified .CA Registrars - to fulfill that role. CIRA will still notify Registrants by email after the above transactions have taken place.

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Q. 19.)How do I transfer a domain name to another person in the new system?
A. Currently, in order to transfer a domain name to another person you are required to request your Registrar to initiate a transfer request with CIRA. Once the transfer request is validated and approved by CIRA, the transfer request must then be confirmed with CIRA by you, the new Registrar and the new Registrant within the specified time frame.
Under the new system, you will no longer need to confirm the transfer request with CIRA. You simply need to contact your Registrar, who will then submit the transfer request to CIRA. Once the transfer request is validated and approved, CIRA will update the contact information for the domain name so that the new Registrant is listed as the Registrant. CIRA will notify you, the Registrar, and the new Registrant of the transfer by email. This is done in order to advise the parties of the transfer as well as to provide an alert in case you did not request or authorize the transfer request.

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Q. 20.)How do I change Registrars in the new system?
A. Currently, in order to change Registrars you must request the new Registrar to submit a Change of Registrar Request to CIRA. Once validated and approved by CIRA, you are then required to confirm the Change of Registrar Request with CIRA within the time frame specified.
Under the new system, you will no longer be required to confirm the Change of Registrar Request with CIRA. To change to a new Registrar, you must first obtain the applicable authorization code from your current Registrar. Once you have this authorization code, you then request the new Registrar to initiate a change of Registrar request with CIRA. Once validated and approved by CIRA, the new Registrar will be identified as your Registrar. Your domain name registration will also be extended by one year, up to a maximum of 10 years, and you will receive an email notifying you of the Change of Registrar.

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Q. 21.)How do I change the mailing address or email address of my Administrative Contact in the new system?
A. Currently, in order to change the mailing address of your Administrative Contact, or any other information which is defined as a "critical information" by CIRA, you are required to contact your Registrar and have them submit the request to CIRA to change the information. Once validated and approved by CIRA, you are then required to confirm the changes with CIRA within the time frame specified. In order to change the email address of your Administrative Contact, you are required to fill out and have your Registrar submit to CIRA the Manual Change of Administrative Contact email form.
Under the new system, you will no longer be required to confirm critical changes with CIRA, or to submit the Manual Change of Administrative Contact email form. All these changes will be done through your Registrar. Once completed, CIRA will send you an email notifying you of the changes.

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Q. 22.)How will Domain Names be auto-renewed in the new system?
A. Currently, domain names must be renewed prior their expiry. A domain name can be renewed at any time for a period of one to nine years, up to a maximum of 10 years. If a domain name is not renewed at its expiry date, it becomes suspended for 30 days. A Registrant may reactivate the domain name by renewing it during this suspension period. If the Registrant does not reactivate the domain name, it will then be cancelled and made available to others for registration.
Under the new system, domain names can still be renewed at any time for a period of one to nine years, up to a maximum of 10 years. However, at the expiry date, domain names are automatically renewed for one year. In other words, unless you indicate otherwise, domain names will automatically be renewed for one year on an annual basis and you will not have to go through the renewals process every year. When your domain name is auto-renewed, your Registrar is debited the applicable fee in its CIRA account. It is important to note that your Registrar must have sufficient money in its account to pay for the auto-renewal. If your Registrar does not have sufficient money in its account to pay for the auto-renewal, your domain name will not be renewed.

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Q. 23.)What happens if I don't wish to keep a domain name that has been auto-renewed?
A. Once a domain name has been auto-renewed, there is then a 45-day grace period called the Auto-Renew Grace Period where a Registrar can delete the domain name and obtain a refund of the fee charged by CIRA. If you do not wish to keep a domain name that has been auto-renewed, instruct your Registrar to delete it during the 45-day Auto-Renew Grace Period.

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Q. 24.)What happens if my Registrar accidently deletes my domain name during the Auto-Renew Grace Period?
A. When a domain name is deleted during the Auto-Renew Grace Period, there is then a 30-day period called the Grace Redemption Period where the domain name can be redeemed and renewed. During the Grace Redemption Period, your domain name is suspended which means that it does not resolve to your website. If your Registrar accidently deletes your domain name during the Auto-Renew Grace Period, simply instruct your Registrar to redeem the domain name, but make sure it's done within the 30-day Grace Redemption Period.

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Q. 25.)What are 3rd and 4th level domain names?
A. The majority of domain names registered with CIRA a re 2nd level domain names. This consists of the name -dot- extension. An example of a 2nd level domain name would be cat.ca.

A 3rd level domain name consists of the name -dot- province -dot- extension. An example of a 3rd level domain name would be cat.on.ca, or cat.bc.ca, or cat.qc.ca.

A 4th level domain name consists of the name -dot- city - province -dot- extension. An example of a 4th level domain name would be cat.ottawa.on.ca, or cat.toronto.on.ca.

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Q. 26.)Why does CIRA have 3rd and 4th level Domain Names?
A. Prior to the formation of CIRA, the .CA domain name registry was originally handled by the University of British Columbia (UBC). Under the UBC system, the rules were stricter and Registrants were only allowed to register a 2nd level domain name (e.g. cat.ca) if they operated a company that had physical locations in multiple provinces. Domain name levels were used to define the operational scope of the company that registered the domain name. For example, if a company had an office in Ontario, but no offices in other provinces, it was only allowed to register a domain name at the 3rd level (cat.on.ca, or cat.qc.ca). When CIRA took over the .CA domain name registry in 2000, this restriction was lifted such that any Registrant who met CIRA's Canadian Presence Requirements could register a 2nd level domain name.

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Q. 27.)Why is CIRA no longer supporting new 3rd and 4th level domain names?
A. CIRA has found that there is very little market demand for 3rd and 4th level domain names. For example, last year 3rd and 4th level domain names represented less than 0.68 per cent of total new domain name registrations.
Allowing new 3rd and 4th level domain names requires that CIRA continue to support the "Registration of Conflicting Domain Names" policy. This policy, which provides a mechanism for requesting 2nd level domain names when they exist at the 3rd level, is complicated and expensive to support, both for CIRA and Registrars. It was decided by CIRA, in consultation with its Registrars, that it was not worth building the technical infrastructure to support new 3rd and 4th level domain names.
Please note that CIRA will grandfather and continue to support existing 3rd and 4th level domain names. Existing 3rd and 4th level domain names will continue to be registered until they are deleted by the Registrant. CIRA will also continue to support existing and new 4th level municipal domain names as these involve a manual process for CIRA and its Registrars.

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